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Frequently Asked Questions
General
Delivery takes 3 to 5 business days within the United Arab Emirates.
Delivery to Gulf countries (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) takes 7 to 9 business days.
Yes, you can add your initials or name as you wish to make the product uniquely yours.
Yes, you can add any image or personal stamp to all available pieces to highlight your personal touch.
We offer two payment options:
• Deposit upon order confirmation.
• Full or partial bank transfer, depending on the type of order.
Returns or exchanges are accepted only in case of a manufacturing defect or an error in the product.
In such cases, the customer will receive a replacement item at no additional cost.
Payment must be made in full through the website at the time of placing the order, and the product will be shipped directly to your address.
Yes, you can now choose all bags in the same color and add the same initials or name to create a fully matching and personalized set.
Yes, you can contact us via WhatsApp to arrange custom orders or special projects.
Packaging & Gifting 🎁
Yes, all our products come with luxurious Seasons Two packaging, and you can add a gift card upon request.
Yes, absolutely! Just enter the recipient’s address, and we’ll package and deliver the product elegantly.